Report A Concern

Report A Concern

You have the right to register a complaint concerning any aspect of your stay/care and receive follow-up contact from CHRISTUS’ patient care representative, and to clarify policies and procedures pertaining to our services, including your rights and responsibilities as a patient. Your complaint(s) shall not compromise current access to care or services and/or future access to care. For any unresolved complaint(s) or grievance, you may contact the:

  • Hospital campus specific Patient Representative at 210.704.2011.
  • Texas Department of State Health Services, Health Facility Compliance Group/MC 1979, 1100 West 49th St., Austin, TX 78756 or call 512.834.6650 or 1.888.973.0022.
  • Joint Commission at 1.800.994.6610 or e-mail to complaint@jointcommission.org.