Patient’s Guide

Your Responsibilities as a Patient or Parent of a Patient

Your child’s health care is a cooperative effort between you, your physician and the hospital staff. In addition to your rights, it is expected you will assume the following responsibilities to the best of your ability.

As the parent/guardian of a child at CSRCH, you have the responsibility to:

A. Comfort and support your child to the extent other responsibilities allow, in the special way that only families can provide.

B. Join the health care team to ensure the best possible treatment, rehabilitation and discharge planning.

C. Follow the hospital’s rules and regulations as explained to you or as described in printed material.

D. Provide a complete and accurate medical history when requested to do so.

E. Be available to the health care team either in person or by telephone.

F. Tell the physician or nurse if you do not understand your child’s treatment of if you do not understand what you or your child is expected to do.

G. Report unexpected changes in your child’s condition to your physician.

H. Voice any concerns regarding your child’s care to the healthcare team, the Patient Representative or the Hospital Administrator.

I. Discuss pain management with your physician and nurse and assist them with measuring the amount of pain your child experiences.

J. Develop and follow a pain management plan for your child with your doctor and caregiver.

K. Tell a member of your health care team if your child’s pain is not relieved.

L. Tell your physician or nurse about any concerns you have about your child taking pain medications.

M. Treat staff and other families in a considerate, courteous and cooperative manner.

N. Follow the hospital’s visitor policy.

O. Be considerate of other patients and respect their right to privacy.

P. Observe the hospital’s no-smoking policy.

Q. Take care of your personal property and valuables and respect the hospital property.

R. Pay your hospital bill or tell the hospital if you cannot pay the bill so that other arrangements can be made.

S. Participate and involve your child, as appropriate, in educational opportunities concerning your child’s health and participate in planning for discharge from the hospital.

Responsibilities of CHRISTUS Santa Rosa Health Care

CHRISTUS Santa Rosa Health Care has the following responsibilities to our patients:

It is the responsibility of every health care team member to ensure that every patient or surrogate decision-maker has the opportunity to exercise their rights in accordance with the Texas Administrative Code, applicable law, hospital policy and accepted standards of patient care. Furthermore, the organization recognizes the responsibility to inform and educate staff to ensure adherence to this policy.

CSRCH has the responsibility to our patients for appropriate pain management. All patients have the right to pain relief, including patients who lack the capacity or cannot describe their pain. An important part of the care we provide is the management of our patients’ pain. We are committed to providing collaborative, safe and effective pain management to our patients throughout the continuum of care.