Our Service Guarantee
Your Rights as a Patient
Your Responsibilities as a Patient or Parent of a Patient
What to Expect when you Visit
Tips to Help Your Child
Dealing with Pain
Who's Who?
>> Back to Patient's Guide Overview

Patient’s Guide

Our Service Guarantee

In keeping with the CHRISTUS Health Mission to extend the healing ministry of Jesus Christ, we guarantee to those we are privileged to serve:

Courteous, prompt and compassionate care.
Concern for your special needs and privacy.
Open, honest communication about your treatment.

If we fail to fulfill this guarantee, we encourage you to express your concerns by speaking with your nurse, caregiver or patient representative. You may also call the hospital administrator, 704-3500 for children and 704-3000 for adult patients.

We will strive to resolve your concerns to your satisfaction and keep you informed of the outcome. We will "Strive for 5," the highest possible rating for excellent customer service.